Terms and Conditions
Welcome to Pookie's Dogs! I are committed to providing the highest level of care for your canine companion. Please review my terms and conditions carefully before booking with me.
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1. Meet and Greet: this takes place before the booking is made to make sure our dogs get on well.
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2. Payments: Payment is due at least 48 hours in advance of the booking.
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3. Cancellations: For cancellations made less than 48 hours before the reserved time, no refund will be issued.
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4. Information sheet: This must be completed and submitted at least 48 hours prior to the commencement of my services. This sheet provides vital details about your dog's health, behaviour, and any special needs or requirements, ensuring I can provide the best care possible.
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5. Drop off/Collection: Dogs may be dropped off and collected during my regular business hours. Early or late pick-ups may be subject to additional charges. I do not accept drop offs or collections after 8pm.
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5.. Behaviour: All dogs must be friendly and able to interact safely with other dogs. I reserve the right to refuse service to pets that display aggressive behaviour towards other dogs.
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6. Neutering: Unneutered male dogs are not accepted due to the presence of a female puppy on the premises.
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7. Vaccinations and Treatments: All dogs must be fully vaccinated and on a clear schedule for flea and worming treatments as per veterinarian guidelines. Proof of such treatments must be provided upon request.
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8. Health Requirements: Dogs showing any signs of illness, such as vomiting, diarrhea, or eye infections, will not be permitted for the safety and health of all pets in our care.
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9. Personal Belongings: While I accept personal items, I are not responsible for loss or damage. Any items left are at the owner's risk.
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10. Emergency Care: In case of an emergency, I will contact you or your emergency contact. In the event I cannot reach you, I will seek veterinary care, the cost of which will be paid by the dog owner.
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11. Liability: I strive to provide a safe environment, but minor injuries can happen. By using my services, you acknowledge and accept this risk.
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12. Photographs and Media: I may use photos or videos of your dog for promotional purposes, unless you expressly opt out.
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13. Privacy: Any personal information will only be used for the purpose of providing my services. You have the right to access, correct, or delete your personal data upon request.
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I will notify you of any significant changes to these terms and conditions.